09 422 2020
Supply Update
On this page you will find all our up to date supply information including delays, closures and restrictions when visiting our showroom.
Supply Update - 01 June 2023
We are still experience some delays with supply from FMI Building Innovation due to their system changes in April.
We seem to be receiving powder coated metal orders more timely, however anodising, hardware and prefabrication (door panels) still have delays.
How does this affect your order?
We are still projecting 5-6 weeks from site measure for an order provided we receive all the supplies to complete your order.
What can you expect from us?
We will continue to update you as we get updated on your order. If we can get your joinery to you quicker, we will absolutely do so.
In some cases we may still offer split deliveries, alternative suppliers or onsite installation of certain items.
What is needed from customers?
We continue to ask that you contact us if you are experiencing other delays that will affect the timing of your joinery supply.
If you have any upcoming work that you require by a particular date, please make contact with our sales team to discuss the options.
We once again thank you for your support and patience.
Supply Update - 09 May 2023
FMI Building Innovation implemented an update to their Operational System on 1 April 2023 and have experienced a number of issues with their production and ordering which has had a detrimental effect on our usual standard of service.
As a business we are aware of how this is affecting you, and we thank you for your patience as they continue to correct things. They are now operating under "disaster recovery mode".
Currently our production schedule is booked up to mid July 2023 however under the current circumstances, our dates are changing on a daily basis.
How does this affect your order?
The supply disruptions are affecting our ability to complete orders in the traditional manner. Our 3 week lead time from measure is not currently achievable. We are currently projecting 6 weeks upwards from site measure for an order and even this is only if we receive all the supplies needed to complete your order.
What can you expect from us?
We will continue to update you on your orders progress and the impacts on your delivery.
In order to get your joinery delivered as promptly as possible, you may find we extend the option of split deliveries to you and some items may require some finishing on site at a later date. We may also ask that you look at alternative hardware, entry door panel and glass as these areas have lengthy delays.
What is needed from customers?
As always, we ask that you contact us if you are experiencing other delays that will affect the timing of your joinery supply.
If you have any upcoming work that you require by a particular date, please make contact with our sales team to discuss the options.
We thank you for your continued support and patience through this.